Privacy Policy
Overview
At SharkToolz, we understand that your privacy matters. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you interact with our cybersecurity outsourcing platform. We've structured this document to be as clear and accessible as possible, because transparency builds trust.
Our commitment extends beyond legal compliance. We believe in giving you control over your data while maintaining the security standards you'd expect from a cybersecurity company. This policy applies to all users of sharktoolz.com and our associated services.
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number, and business address
- Account credentials and authentication information
- Payment information and billing addresses (processed through secure third-party providers)
- Company information, job title, and professional details
- Communications you send to us, including support requests and feedback
- Information in documents you upload or share through our platform
Automatically Collected Information
- IP addresses, browser types, and device information
- Pages visited, time spent on our platform, and navigation patterns
- Cookies and similar tracking technologies data
- System logs and technical information about platform usage
- Location data based on IP address (general geographic region only)
Business Intelligence Data
- Security assessment results and vulnerability reports
- Service usage patterns and performance metrics
- Integration data from connected systems and tools
- Incident response and resolution information
How We Use Your Information
We process your personal information for several specific purposes, each tied to legitimate business needs and your expectations as a user of our cybersecurity services.
- Delivering cybersecurity services, including threat monitoring, vulnerability assessments, and incident response
- Managing your account, processing payments, and handling billing inquiries
- Communicating about service updates, security alerts, and important account information
- Improving our platform through usage analysis and performance optimization
- Conducting security research to enhance our threat detection capabilities
- Complying with legal obligations and responding to lawful requests
- Preventing fraud, abuse, and unauthorized access to our systems
Security-First Approach: As a cybersecurity company, we may process certain information to detect threats, prevent attacks, and maintain the integrity of our systems. This includes analyzing patterns that might indicate malicious activity or security vulnerabilities.
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances that support our service delivery and legal obligations.
- Service Providers: Trusted partners who help us operate our platform, including cloud hosting, payment processing, and analytics services
- Business Partners: Other cybersecurity companies or technology providers when joint services require data sharing
- Legal Requirements: When required by law, court orders, or regulatory authorities
- Safety and Security: To protect our users, systems, or the public from threats or illegal activities
- Business Transactions: In connection with mergers, acquisitions, or asset sales (with appropriate safeguards)
All third-party partners must meet our security standards and agree to protect your information according to this privacy policy. We maintain contracts that limit how they can use your data.
Your Privacy Rights
Access Your Data
Request a copy of the personal information we have about you, including details about how it's being processed.
Correct Information
Update or correct inaccurate personal information in your account or request corrections from our team.
Delete Data
Request deletion of your personal information, subject to legal and security requirements.
Limit Processing
Restrict how we process your information in certain circumstances while maintaining essential security functions.
Data Portability
Receive your personal information in a structured format that can be transferred to another service.
Object to Processing
Object to certain types of processing, particularly for marketing purposes or legitimate interest activities.
To exercise these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity to protect your information.
Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, plus any additional time required by law or legitimate business needs.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of service + 3 years | Service delivery and legal compliance |
| Security Logs | 7 years | Threat analysis and incident investigation |
| Financial Records | 7 years | Accounting and tax requirements |
| Communications | 3 years | Support history and service improvement |
| Website Analytics | 26 months | Platform optimization |
Security Measures
As a cybersecurity company, we implement robust security measures that exceed industry standards. Our approach combines technical, administrative, and physical safeguards.
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for all system access
- Regular security audits and penetration testing
- Employee security training and background checks
- Incident response procedures and breach notification protocols
- Secure development practices and code review processes
- Network segmentation and access controls
- Regular backup and disaster recovery testing
While we implement comprehensive security measures, no system is completely immune to threats. We continuously monitor for vulnerabilities and update our defenses to address emerging risks.
International Data Transfers
Our primary data processing occurs within the United States, but some information may be transferred to other countries where our service providers operate. We ensure appropriate safeguards are in place for all international transfers.
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent privacy protections
- Certification schemes like Privacy Shield successors where applicable
- Additional technical and organizational measures for high-risk transfers
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and improve our services. You can control cookie preferences through your browser settings.
- Essential Cookies: Required for basic platform functionality and security
- Analytics Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Security Cookies: Detect suspicious activity and prevent fraud
Children's Privacy
Our services are designed for businesses and adult users. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child, we will delete it promptly and take steps to prevent future collection.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this document indicates when the current version was last updated.
Privacy Contact Information
For privacy-related questions, concerns, or rights requests:
Email: info@sharktoolz.com
Phone: +1 (347) 355-4246
Address: 220 E Front St, Laurel, DE 19956, United States
We typically respond to privacy inquiries within 48 hours during business days.